General

Question 1

An item that I wanted to order isn't available in my size anymore. What do I do now?

Accepted Answer

Is your size out of stock? No worries! Send an e-mail to info@gutsgusto.com letting us know which item you want, which color you would like and what your size is and we'll add you to our list. You can add yourself to our list too via the page the product is on. Click on 'is your size missing?' and fill in your e-mail address. As soon as the item is back in stock we'll send you an e-mail so you won't miss out!

Question 2

Where can I order a Guts & Gusto gift card or e-gift card?

Accepted Answer

You can do this online and in our stores! There are a number of gift cards available on our webshop. The giftcards are always wrapped and sent as a gift! You can have it delivered to your own address or as a present to a friend. Gift cards are valid indefinitely and can be used online AND at our stores. You don't have to spend the amount all in one go either, but you can if you want! We also send last-minute e-giftcards after you've placed your order, straight to your inbox. Perfect if you're looking for a gift to give last-minute! Are you looking for a gift card that has a different amount to the ones we have to offer? Consider it done! Please send an e-mail to info@gutsgusto.com or give us a ring on +31 85 - 047 17 47 and we'll be glad to help.

Question 3

How long is my gift card valid?

Accepted Answer

Your giftcard is valid indefinitely! But we can't imagine it will go unused for very long ... We update our collection almost daily with new items, so there's a good chance you'll spot something to spend that giftcard on!

Question 4

Where are you located?

Accepted Answer

Our Head Office is located at Tubantiasingel 1 in Enschede. From here, all orders are shipped out and all returns are processed. Besides shopping online you can also visit our stores in Enschede (above the Head Offices and one in the city center), Arnhem, Utrecht, Eindhoven, Groningen, Tilburg, Rotterdam and at the Mall of the Netherlands in Leidschendam. It's even possible to pick up your online orders there and shop for some more items from our collection while you're visiting! You can find our store in Arnhem at Hemelrijk 9, right in the town centre! The address for our store in Utrecht is Steenweg 38, close to the Dom Tower. In Eindhoven our store is at the Hermanus Boexstraat 40. Our store in Groningen is located at the Vismarkt 31. The address to our store in the Westfield Mall of the Netherlands in Leidschendam is Kornoelje 9 and in Rotterdam you can find us on the Lijnbaan 55. Our newest store in Tilburg is located on Frederikstraat 51. See you there!

Question 5

Is it possible to receive updates from you via e-mail?

Accepted Answer

Of course! Every week we put together newsletters including the latest trends, special discounts and news. Don't want to miss out? Subscribe to our newsletter below and you'll receive it every week! You can also find us on Facebook, Instagram, Snapchat and Pinterest.

Question 6

I want to work at Guts & Gusto! How do I apply?

Accepted Answer

Awesome! We are often looking for new and enthusiastic colleagues. Check out our job opening page to see our current job openings. Can't find a job opening that suits what you're looking for, yet you're positive we need you on our team? E-mail your resume to jobs@gutsgusto.com and who knows.. you might just find yourself working for one of the most fun filled and rapidly growing webstores in the Netherlands :-)

Question 7

Do I have to spend my gift card all at once?

Accepted Answer

No, you don't. If you are left with an amount still to spend on your giftcard, it will stay valid. After you've completed your order, your giftcard code will remain valid but the amount will be less seeing as you've spent some. The method stays the same, even if you've used some of your giftcard amount at one of our stores.

General

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